Got a question that remains unanswered? Here is a list of the most asked questions from our customers. If you don’t find it here call our support line at 800-642-7893

Frequently Asked Questions About Sage Accpac Online

• How is Sage Software addressing the emerging online applications market?

  Our goal is to provide a wide range of products and services that leverage the benefits of the Internet for mid-market enterprises. We provide a reliable, secure method to access award-winning Sage Software end-to-end e-business solutions including Sage Accpac ERP, eCommerce for Sage Accpac ERP, and SageCRM for Sage Accpac ERP. In addition to providing online applications at Sage Accpac Online, we authorize hosting partners around the globe to also offer Sage Software solutions as a hosted service.

• What are the benefits of subscribing to Sage Accpac Online applications as opposed to licensing the products and installing them internally?

  Subscribing to Sage Accpac Online applications provides the following benefits:

  
  
  • Lower Costs. Businesses incur lower costs up front and save on their IT expenses over the long term, because they avoid the costs related to purchasing and maintaining the infrastructure necessary to support the applications.
  • Rapid Implementation. Startup companies can shorten their time to market while established companies can implement state-of-the-art systems more quickly.
  • Scalability. Hosting also makes it easier to scale the system by simply purchasing additional seats for new users.
  • Versatility. The system can be brought in house at any time if a company so decides.
  • Free Upgrades. Product upgrades are provided automatically, so customers always have the benefit of using the most advanced version of the software.
  • Security with Virtual IT Staff. Systems are maintained by specialists that most mid-market businesses could not afford to retain on staff. Proper backup, recovery, and restore procedures are part of the hosted service so that companies are safeguarded against losing their data. This allows subscribers to focus on their core business and invest their resources more strategically.
  • Guaranteed Service. Sage Accpac Online subscribers also have the benefit of Service Level Agreements which provide guarantees on the availability and performance of the applications and services they buy.

• What is a Service Level Agreement (SLA)?

  An SLA outlines the legal responsibilities of the provider to offer services under certain performance guarantees for an agreed-upon price. Typically, a Software as a Service provider guarantees to the customer that the hosted applications and services will be accessible a certain percentage of the time, that any failures in the service will be restored within a certain amount of time, that performance will meet some agreed-upon benchmark, and that backups will be performed. It also includes information on the nature of the applications offered, such as e-mail, accounting, and productivity software hosting. The SLA would ordinarily be included in a Hosting Usage Agreement that may also detail any fees charged for application usage and disk space required.

• What if I want a Sage Software third-party product to be hosted?

  A separate server would need to be co-located or rented in our data center to host third-party products. Depending on which of the third-party products you wish to host, one of our Software as a Service Partners may already offer a hosted service that meets your needs.

• Can I get customized reports and screens with Sage Accpac Online applications?

  Yes. Sage Software certified consultants have the software tools necessary to create any customized reports and screens that you need for most applications. Any custom report or screen files generated by the certified consultants are sent to Sage Accpac Online’s data center and set up in your company directory.

• What level of technical support do I receive if I subscribe to Sage OnDemand’s applications?

  We provide 24/7 technical support on any issues related to the infrastructure and delivery of the online applications. Issues that relate to applying the online applications to your business processes, custom reports, or training on how to use the hosted service will be referred to local Sage Software business partners.

• What is the pricing for the Sage OnDemand applications?

  Please see the Sage Accpac Online Applications Pricing Schedule attached to your Subscriber Terms of Service Agreement.

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